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--- communicationsbestpractices [2012/10/11 17:56] – waldo
+++ communicationsbestpractices [2017/01/14 14:24] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
-===penguicon communication best practices ===
+===Penguicon Communication Best Practices ===
   * (this is just a start, needs additions and to be cleaned up and improved, feel free to help)
+  *“The single biggest problem in communication is the illusion that it has taken place.” George Bernard Shaw
+  * “To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” Anthony Robbins
+  * «All effective and engaging learning experiences provide frequent and meaningful feedback. Without feedback on whether or not one is getting closer to a goal, progress is unlikely.» Unknown
+      * [[http://bexinfu.com/2011/10/02/10-best-practices-for-better-business-communication/ | 10 best practices for better business communication ]]
 ==Assistance: ==
-  * please email or otherwise contact your concom member if you need help
+  * Please email or otherwise contact your concom member if you need help
-  * also feel free to contact the conchair or conchair's assistants for help
+  * Also feel free to contact the conchair or conchair's assistants for help
+  * Letting others know when there are issues or you are in need of help is important.
+      * It is very difficult to know whether anything might be wrong from silence
-==announcements: ==
+==Announcements: ==
-  - should be made as soon as the information is known and can be made public
+  * should be made as soon as the information is known and can be made public
-     * for meetings sometimes time and date are known first so it is important to get that out and then update as soon as possible when a location is found.
+     * for meetings sometimes time and date are known first.
-  - having them in one place is good
+       * It is important to get the date and time out
-  - having each separate is good
+       * Then update as soon as possible when a location is found.
-  - people like it when both are done and others hate it when both are done
+  * having them in one place is good
+  * having each separate is good
+  * people like it when both are done and others hate it when both are done
-==long emails: ==
+==Long Emails: ==
-  - highlighting main points is good
+  * highlighting main points is good
-  - **Drawing attention to the main point helps** those of us **on phone** or who **have ADD like me**
+  * **Drawing attention to the main point helps** those of us **on phone** or who **have ADD like me**
-this also **helps when you are skimming** an email after a first read to **find the main points that you read before, adding particular strings to this could help with search-ability** as well this would take some discussion to find a good string
+  * this also **helps when you are skimming** an email after a first read to **find the main points that you read before, adding particular strings to this could help with search-ability** as well this would take some discussion to find a good string
-  * let the list who can outright ignore a long email as well up at the top or in the subject
+  * let the list know who can outright ignore a long email up at the top or in the subject
-==Action items: ==
+==Action Items: ==
-  - it is good to remember to let it be known what if any action needs to be done
+  * it is good to remember to let it be known what if any action needs to be done
-  - who is expected to do each action needed
+  * who is expected to do each action needed
-  - if there is a due date.
+  * if there is a due date.
-  - have a backup line of communications for more urgent items, like a second contact or request for feedback or receipt of message to make sure they got it with enough time to respond to any due date
+  * have a backup line of communications for more urgent items, like a second contact or request for feedback or receipt of message to make sure they got it with enough time to respond to any due date
       * with unknowns in everyone's schedules such as travel, work, family events, sickness, dead batteries etc this could help out quite a bit