Differences

This shows you the differences between two versions of the page.

--- operations [2011/03/31 00:24] – waldo
+++ operations [2017/01/14 14:24] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
 ==== Description ====
-The operations department is responsible of a variety of jobs both before and during the convention.  They market the convention to the general public and get people interested in attending and participating while at the con.  They explore sponsorship opportunities to provide revenue for the running of the convention.  They design and produce the program book, signs, and other materials used at the convention.  They organize convention volunteers and run the on-site ops booth.
+The operations department is responsible for the smooth running of the weekend's event. Ops coordinates with Program Ops, the Hotel Liaison, the ConChair, and others to solve emerging issues (from rooms without equipment, to lost and found, to incident management). Ops also staffs an on-site booth.
-The head of operations for 2011 is [[people:christinebender|Christine Bender]].
+The Head of Operations is a member of the ConCom who works throughout the year to establish policies and procedures to be implemented by the heads of On-Site Ops and Program Ops.
 ==== Departments ====
-  * [[communitymanager|Community Manager]]
-  * [[programbook|Program Book]]
-  * [[programmingops|Program Operations]]
-  * [[photographer|Photographer]]
-  * [[webmaster|Webmaster]]
-  * [[sponsorship|Sponsorship]]
-  * [[ribbonwrangler|Ribbons]]
-  * [[marketing|Marketing]]
-  * [[techtroubleshooter|Tech Troubleshooter]]
-  * [[volunteers|Volunteers]]
-  * [[onsite-ops|On-Site Operations]] - On-Site Operations (or [[onsite-ops|Ops]] as it is called) is the nerve center of the convention during the operating hours of the convention. Lost something or someone? Got a question, problem or emergency? Visit the friendly and knowledgeable folks in Ops, located in what the hotel calls the Coat Room. They may not know the answer, but they'll probably know where to get it.
-We can also be reached via Twitter at PenguiProbs or by phone at 734-288-8008.  Please note that these contact methods are only in operation during the weekend of the convention.  Prior to that weekend, please email us at [email protected] with any questions or concerns.
+  * **On-Site Operations** (or Ops as it is called) is the nerve center of the convention during the operating hours of the convention. Lost something or someone? Got a question, problem or emergency? Visit the friendly and knowledgeable folks in Ops. They may not know the answer, but they'll probably know where to get it.
+  * **Program Operations** - Program Operations is the link between Programming and Operations, and handles issues with programming during the convention. Missing a presenter? Need to cancel or move a panel? Now you need Program Ops. This group also handles room counts and gives the signal to presenters that the end of a panel is coming.
+We can also be reached via Twitter via @PenguiProblems or by phone at 248-560-7364 (PENG).  Please note that these contact methods are **only** in operation during the weekend of the convention.
+Prior to that weekend, please email us at [email protected] with any questions or concerns.
-==== Getting Involved ====
-We currently need staff members to help man our operations booth and to do room counts and other tasks for Programming Ops.  Please contact Christine at [email protected] if you are interested in getting involved!